Terms and Conditions

Terms & Conditions:

Terms of Use

Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your explicit assent to this Terms of Use as well as the Website's Privacy Policy (which is hereby incorporated by reference herein).

These Terms of Use sets out the legally binding terms of services available on the Website as well as at the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact business on the Website ("Users / Guests") as well as users who are registered with by the Website to transact business on the Website ("Members").

The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries.

Our Promise

This Website provides access to trading, pricing, news and other information services related to diamonds, precious gems and jewellery. Certain Services available on this Website are for the use of Members only. Please note that some of the terms under these Terms of Use, differ for purchases for personal consumption and for investment purposes.


This Website offers services for Members who wish to purchase diamonds / jewellery for personal consumption, inclusive of, customized and readymade Jewellery. The Website also offers services to sell diamonds for investment. The Website displays diamonds and gemstones that are specifically recommended for the purpose of investment. The Website will also feature the recommendations of a trained diamond consultant, circulate a list of investment grade diamonds and recommend good buys. Recommendations of the consultant are not guaranteed under any circumstances and the Company shall not be held liable for any loss and / or damage suffered by Members who rely on such recommendation.


Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The Company shall not be liable for any legal action on this account.


"Jewellery" means the jewellery that is predesigned or jewellery set with diamonds and / or gemstones that are available for sale on our website. Please note that all Jewellery is sold on "as is" basis. "Mounts" are defined as designs that hold a diamond(s) / gemstone(s) in place, which may or may not have diamonds/ gemstones. Members can select Mounts and diamonds separately to create customized Jewellery. "Loose Diamonds" are individual diamonds that can be bought without being set on Mounts.



  1. In case of 15-day money back and cancellation, ONLY the principal amount will be refunded to the customer. Customers won’t get the Maaya Jewells contribution.
  2. Refunds will be processed within 7-10 working days in the same account that the contribution has been made from.

Maaya Jewells Gift Cards

1. Gift Card(s) can be redeemed across Maaya Jewells channel on Website and Maaya Jewells Mobile Site, Maaya Jewells mobile Apps, at any Stores.
2. Gift Card(s) can be redeemed on the purchase of any jewellery or Shaya products.
3. On the payment page, Click on the tab "Gift Card" and enter your 16 digit Gift Card number and pin for redemption.
4. Multiple Gift Cards can be used to make a payment in a single transaction. Gift Card(s) can be combined with any other payment type on Maaya Jewells.com except on EMI.
5. Gift Card(s) once bought online, shall be considered as sold and cannot be Cancelled, Exchanged or Refunded.
6. Gift card(s) can be purchased only with Indian currency and redeemed only to India delivered orders.
7. Gift card(s) can also be redeemed partially, as many times as a user wishes to, till its balance is consumed or it expires.
8. Gift cards are valid for a period of one year from the date of issuance to the recipient.
9. Gift cards cannot be used to purchase another Gift Card.
10. If lost or misused, the Gift Card(s) cannot be replaced. Gift cards are void if resold, and cannot be exchanged for credit(s) or cash and cannot be re-validated once past the expiry date.
11. In addition to these Terms and Conditions, Maaya Jewells’s Gift Card(s) and their use on our channel are also subject to Maaya Jewells's general Terms of Use & Maaya Jewells’s decision will be final in case of any dispute.



Users may register on the Website to become Members prior to the completion of any transaction on the Website. Guest checkout’s will be provided with a user account on completion of purchase.

To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy), including but not limited name, e-mail, contact number, contact address and customer verification question (example: your mother's maiden name), which will be used for verification purposes.

Registration is only a one time process and if the Member has previously registered, he/she shall login / sign into his / her account.



Retail Purchase

Any Member who wishes to purchase an item from the Website can either:

  1. Add the selected diamond(s) directly to the shopping cart; or
  2. Customize jewellery by adding diamond(s) to a ring, pendant, earring or any other type of jewellery that is expressly stated as customizable on the Website and then add the item to the shopping cart; or
  3. Choose from the selection of Jewellery available on the Website and add the item to the shopping cart; or
  4. Call our trained consultants on +(91) 8108923666 to place an order. The Member will receive the form for ordering via email/ fax/ courier based on their convenience.


In the event of a User wishing to make a purchase, the User may be required to register on the website after adding the item(s) to the shopping cart. If the product value is over ₹50,000, at the time of purchase the Members shall also provide mandatory information required under law like Permanent Account Number (PAN) and/or GST number.

Orders, are normally considered complete only after the payment has been received by Maayajewells.com.

To confirm the orders, Maayajewells.com may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. Maayajewells.com will confirm the order only after the verification question is answered by the Member.

Once the purchase of item(s) is confirmed, Maayajewells.com:


  1. In the case of Loose Diamond or customised jewellery - order for the diamond(s), set it on the Mount and deliver it to the Member; or
  2. In the case of Jewellery - order for the manufacture of the Jewellery and deliver it to the Member.
  3. In the event the bank rejects to honour any payment transaction made by a Member towards an order, Maayajewells.com shall have the right to refuse to ship the order to the Member without any liability whatsoever.

Extension Of Privileges

Detailed Terms and Conditions:
- The offer is applicable only on studded designs and is not valid on gold coins, 22KT, un-studded, presets, loose diamonds, or platinum.
- The offer is not valid on corporate cards and cards issued outside of India.
- Available / Ongoing offers can be clubbed with this offer. The final swipe/bill amount post the redemption of promo code/ Discount Points should be to be eligible for the offer.
- All government levies, like GST & TDS shall be payable by the Cardholder as applicable during the offer period.


Discount Points Chart


Purchase Jewellery Value






60,001 – 1,20,000



1,20,001 – 1,80,000



1,80,001 – 2,40,000



2,40,001 – 3,00,000



3,00,001 – 3,60,000



3,60,001 – 4,80,000



4,80,001 – 6,00,000



6,00,001 – 8,20,000



8,20,001 – 10,00,000






Gold Exchange At Making (Charges & Points)% Deduction

- Get (CP)% deduction on your gold exchange value.
- The gold exchange balance can be redeemed against 14KT & 18KT diamond studded designs only (not applicable on Solitaire, Preset, Loose diamond, DYO, Gold Coins, and 22KT jewellery)*.
- There is no restriction on the quality of gold that may be exchanged under this offer.
- The 15 Days Return Policy is not valid for old gold transactions. However, a 15 Days Exchange is applicable for such orders, and in exchange, the customer has to purchase only diamond jewellery.
- The value of the final product selected should be higher than the exchanged gold value (along with the applied offer).
- No cash refunds are available under this offer.

Made-To-Order Jewellery

1. If a customer cancels a made-to-order jewellery order, the advance amount will be refunded to the customer.
2. In case a customer cancels a customised made-to-order jewellery order, there will be a 25% deduction of the order value before the refund is processed to the customer.
3. If a customer does not pick up a made-to-order jewellery order within 60 days from the store, the order will stand cancelled, and the advance amount will be refunded to the customer in the form of a gift card.
4. In case a customer does not pick up a customised made-to-order jewellery order within 60 days from the store, the order will be cancelled and 25% of the order value will be deducted and the balance amount will be refunded to the customer in the form of a gift card.


Lifetime Benefit Card (Maaya Card)

Flat 20% off on Diamond & Gemstone jewellery.

- This offer cannot be clubbed with any other offer.
- We do not accept this offer on preset designs.
- Discount Points points cannot be redeemed along with this offer.
- The discount is calculated on the MRP value, not on strike-through value.
- The use of this card is governed by the terms and conditions in force, prescribed from time to time.
- Please carry this printout with you to identify yourself to the Maaya Jewells staff.
- This is not a credit card or prepaid card and is non-transferable.
- Offer is valid only for purchases in the name of the cardholder.